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Overview Emotional Intelligence (EI) is a group of skills and competencies that help individuals better manage the emotions inherent in the workplace. As a federal leader, it’s important for you to have a deeper understanding of yourself
and emotions so you can better interpret and respond to other people’s emotions. Leaders with a greater understanding of EI and how to manage their own emotions are known to facilitate increased productivity and creativity in their teams.
How You Will Benefit This
course will introduce you to the concepts of EI, your skill levels in different areas of EI, and strategies to improve EI functioning. You’ll learn:
The different elements of EI and how it can influence different outcomes.
Why self-awareness and evaluation can improve your relationships with others.
How elevating your own EI can improve your communication and influencing skills.
How EI plays a part in your role as a federal leader to help build stronger relationships with teams.
Why developing an EI action plan can be of critical value to you as a leader and your organization.
Who Should Attend This course is designed for all levels of leadership.
Additional Information LEAD Certificate Course: This course qualifies toward an OPM LEAD Certificate! To learn more about OPM’s LEAD Certificate Program, visit www.opm.gov/LEAD, or email LEAD@opm.gov.