Federal Human Resources Institute


The courses below are available for registration. Click on the Register button to begin the registration process.

This course provides the context in which HR work is conducted within the Federal Government. It covers: • The roles of OPM, MSPB, EEOC, CHCOs, and HC professionals; The career paths open to Federal HR specialists; • The interrelationship of HR disciplines in the Federal Government. Preliminary information related to U.S.C. Title 5 (Government Organization and Employees), CFR Title 5 (Administrative Personnel), the statutory/regulatory process, and Veterans’ Preference. Learn more about HR002: Introduction to HR Management.



Facility:      FHRI
Location:      Online
Cost:      $225
Class ID:      23363

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This course provides fundamental customer service and consulting knowledge and skills needed when working with applicants, other HR Professionals, Hiring Managers, and other stakeholders. Topics covered include:

  • Adopting a customer service mindset;
  • Communicating effectively to establish relationships, manage expectations, proactively keep others informed, and respond appropriately to inquiries and needs; 
  • Applying service excellence tools and techniques to hiring scenarios.

Learn more about HR004: Foundations of Service Excellence for HR Professionals - Staffing


Facility:      FHRI
Location:     Washington, DC
Cost:      $600
Class ID:      23517

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This course provides fundamental customer service and consulting knowledge and skills needed when working with applicants, other HR Professionals, Hiring Managers, and other stakeholders. Topics covered include:

  • Adopting a customer service mindset;
  • Communicating effectively to establish relationships, manage expectations, proactively keep others informed, and respond appropriately to inquiries and needs; 
  • Applying service excellence tools and techniques to hiring scenarios.

Learn more about HR004: Foundations of Service Excellence for HR Professionals - Staffing


Facility:      FHRI
Location:     Washington, DC
Cost:      $600
Class ID:      23517

Click to register for this course.

This course provides fundamental customer service and consulting knowledge and skills needed when working with applicants, other HR Professionals, Hiring Managers, and other stakeholders. Topics covered include:

  • Adopting a customer service mindset;
  • Communicating effectively to establish relationships, manage expectations, proactively keep others informed, and respond appropriately to inquiries and needs; 
  • Applying service excellence tools and techniques to hiring scenarios.

Learn more about HR004: Foundations of Service Excellence for HR Professionals - Staffing


Facility:      FHRI
Location:     Washington, DC
Cost:      $600
Class ID:      23535

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This course provides fundamental customer service and consulting knowledge and skills needed when working with applicants, other HR Professionals, Hiring Managers, and other stakeholders. Topics covered include:

  • Adopting a customer service mindset;
  • Communicating effectively to establish relationships, manage expectations, proactively keep others informed, and respond appropriately to inquiries and needs; 
  • Applying service excellence tools and techniques to hiring scenarios.

Learn more about HR004: Foundations of Service Excellence for HR Professionals - Staffing


Facility:      FHRI (EMDC)
Location:     Washington, DC
Cost:      $600
Class ID:      23539

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This course provides all HR professionals with a solid foundation in effective written communication. Grounded in critical thinking principles, learners discover how to craft targeted messages that engage the intended audience and achieve desired outcomes. Learners will participate in class activities to discern what makes writing effective and ineffective. They will review and critique each other’s work and provide suggestions for improving written products that they can use on their jobs. Learn more about HR006: Effective Writing for HR Professionals - Staffing


Facility:      FHRI (EMDC)
Location:      Washington, DC
Cost:      $750
Class ID:      23528

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This course provides all HR professionals with a solid foundation in effective written communication. Grounded in critical thinking principles, learners discover how to craft targeted messages that engage the intended audience and achieve desired outcomes. Learners will participate in class activities to discern what makes writing effective and ineffective. They will review and critique each other’s work and provide suggestions for improving written products that they can use on their jobs. Learn more about HR006: Effective Writing for HR Professionals - Staffing


Facility:      FHRI (EMDC)
Location:      Washington, DC
Cost:      $750
Class ID:      23529

Click to register for this course.


This course provides all HR professionals with a solid foundation in effective written communication. Grounded in critical thinking principles, learners discover how to craft targeted messages that engage the intended audience and achieve desired outcomes. Learners will participate in class activities to discern what makes writing effective and ineffective. They will review and critique each other’s work and provide suggestions for improving written products that they can use on their jobs. Learn more about HR006: Effective Writing for HR Professionals - Staffing


Facility:      FHRI (EMDC)
Location:      Washington, DC
Cost:      $750
Class ID:      23531

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This course provides an overview of the Federal Hiring process for all HR personnel. In the context of the Federal hiring process, it covers the roles and responsibilities of Staffing Specialists, laws and regulations, systems, documentation, and customer touch points. Learn more about SS002: Staffing Laws and Regulations.


Facility:      FHRI
Location:      Online
Cost:      $225
Class ID:      23140

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This course provides foundational information on the laws and regulations that govern staffing activities. It explains what HR professionals can and cannot do when hiring for Federal agency employment. Key topics include Merit Systems Principles and Prohibited Personnel Practices including hiring flexibilities and Veterans’ preference. Learn more about SS004: The Federal Hiring Process for Staffing Specialists.



Facility:      FHRI
Location:      Online
Cost:      $215
Class ID:      23366

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This course describes staffing programs that may be used when hiring people for Federal agency employment, focusing on the special populations of students, veterans, and people with disabilities. Learn more about SS006: Staffing Programs for Special Populations.


Facility:      FHRI
Location:      Online
Cost:      $225
Class ID:      23362

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This course provides Staffing Specialists with an overview of how workforce planning and strategic recruiting initiatives affect their hiring duties. Key topics covered include fundamentals of recruiting;  introduction to workforce planning and reshaping; impact of compensation and benefits on recruiting practices. Learn more about SS110: Staffing for Organizational Impact.


Facility:      FHRI
Location:      Online
Cost:      $215
Class ID:      23365

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This course provides Staffing Specialists with an overview of how to complete the tasks necessary to process personnel actions. Learn more about SS112: Processing Personnel Actions.


Facility:      FHRI
Location:      Online
Cost:      $265
Class ID:      23477

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