CLD Learning Central: SS210: Introduction to Guiding Recruitment and Selection Activities

Technical Area(s)

Staffing

Staffing Competencies

Agency Staffing Policies and Procedures
Application Processing
Assessment Methods and Tools
Category Rating
Certification and Selection
Hiring Authorities
Hiring Process Management
Job Analysis
Labor Law
Merit System Accountability
Public Notice/Job Opportunity Announcements
Qualifications Determinations
Recruitment/Placement
Strategic Recruitment
Technical Documentation
Veterans' Preference

HR General Competencies

Attention to Detail
Client Engagement/Change Management
Creative Thinking
Customer Service
Decision Making
Flexibility
Information Management
Influencing/Negotiating
Interpersonal Skills
Legal, Government, and Jurisprudence
Organizational Awareness
Oral Communication
Planning and Evaluating
Problem Solving
Project Management
Reading
Reasoning
Self-Management
Stress Tolerance
Teamwork
Technical Competence
Writing

Proficiency Level(s)

Level 2 - Basic

Target Audience

The target audience for this course package is Staffing Specialists at GS levels 9-12.

Prerequisites

SS110: Staffing for Organizational Impact. This course sets the stage for much of the recruitment discussion of course SS210.

In addition, for the best learning outcomes, the following courses are recommended, but not required, to be taken before this course:

HR002: Introduction to Human Resources (HR) Management
HR004: Foundations of Service Excellence for HR Professionals -Staffing
HR006: Effective Writing for HR Professionals -Staffing
SS002: Staffing Laws and Regulations
SS004: The Federal Hiring Process for Staffing Specialists
SS006: Staffing Programs for Special Populations
SS120: Introduction to Staff Acquisition Activities in the Merit Promotion Process
SS122: Introduction to Selection Activities in the Merit Promotion Process
SS130: Staff Acquisition in the Merit Promotion Process -Workshop
SS132: Selection in the Merit Promotion Process -Workshop

Seat Time/Course Length

The blended Introduction to Guiding Recruitment and Selection Activities course comprises about 5 hours of Web-based Training (WBT) and 8 hours of four interspersed Webinars. The following table summarizes the sequence of the course components and provides estimates for the time each will require.

Component	Week 1	Week 2	Week 3	Week 4	Week 5	Week 6
Lesson 1	50 Minutes
Lesson 2	30 Minutes
Webinar 1		2 Hours
Lesson 3			40 Minutes
Lesson 4			40 Minutes
Webinar 2				2 Hours
Lesson 5					35 Minutes
Lesson 6					20 Minutes
Webinar 3						2 Hours
Webinar 4						2 Hours

The design for the WBT lessons and Webinars calls for participants to take two lessons before attending a webinar session (except Webinar 4), as shown in the table above. This design allows for conducting a webinar any day during the week following the completion of the lessons, after which participants will take the next two lessons in sequence, prior to the start of the next webinar. We recommend using the same day and time each week for the Webinar Sessions.

During each session, the instructor will review instructional contents to reinforce key or new concepts. The instructional content will be provided in the Instructor Guides. The discussion of the instructional content may address overcoming challenges to applying the content.

Lesson 1: Establishing Effective Collaborative Relationships for Working Through the Federal Hiring Process
Objective Type	Objectives	Course Component
Terminal	Demonstrate basic interpersonal skills for building and sustaining effective collaborative relationships when working through the federal hiring process.
Enabling	Summarize basic interpersonal skills needed for establishing effective collaborative relationships with Staffing Specialists/Assistants you lead and other internal customers or stakeholders you interact with during the federal hiring process	WBT
Enabling	Recall communication skills that build and sustain relationships	WBT
Enabling	Identify the root causes of conflicts that occur during the federal hiring process	WBT
Enabling	Anticipate and take steps to prevent counter-productive confrontations with Staffing Specialists/Assistants you lead or with other customers/stakeholders	WBT
Enabling	Manage and resolve conflicts and disagreements in a constructive manner	WBT, Webinar
Enabling	Identify common workplace behaviors that can build, sustain, or break trust	WBT, Webinar

Lesson 2: Establishing and Maintaining High-Performing Teams
Objective Type	Objectives	Course Component
Terminal	Leverage knowledge of the characteristics of effective teams to promote high levels of performance and customer service.
Enabling	Recognize the characteristics of effective teams	WBT
Enabling	Apply knowledge of the characteristics of effective teams to inspire and foster team commitment, spirit, pride, and trust	WBT, Webinar
Enabling	Describe how to set clear expectations and responsibilities for teams and individual team members	WBT
Enabling	Recognize key principles of motivating others	WBT
Enabling	Apply an understanding of what motivates others to gain cooperation in achieving team goals	WBT, Webinar
Enabling	Build consensus in a team	WBT
Enabling	Recognize the value of diversity in strengthening teams and broadening perspectives	WBT
Enabling	Recognize the value of rewards in motivating your team	WBT
Enabling	Develop a reward system to motivate your team	Webinar

Lesson 3: Influencing Team Members
Objective Type	Objectives	Course Component
Terminal	Influence team members and stakeholders to achieve team goals.
Enabling	Identify key stakeholders who need to be influenced	WBT
Enabling	Recognize multiple sources of influence for gaining cooperation, acquiring information, solving problems, and achieving team goals	WBT
Enabling	Identify the six steps in the Cohen-Bradford Influence Model	WBT
Enabling	Summarize the positive and negative approaches of influencing others	WBT
Enabling	Apply multiple sources of influence and identify positive influencers to gain cooperation in acquiring information, solving problems, and achieving team goals	Webinar

Lesson 4: Problem-Solving
Objective Type	Objectives	Course Component
Terminal	Apply problem-solving tools, tips, and techniques for providing quality customer service to Staffing Specialists/Assistants you lead and other internal customers or stakeholders you interact with during the federal hiring process.
Enabling	Describe tools and techniques for clarifying and framing problems	WBT
Enabling	Describe techniques for generating solution options	WBT
Enabling	Describe how to select the best solution for a problem	WBT
Enabling	Describe how to implement the selected solution effectively	WBT
Enabling	Describe how to monitor and adjust the solution to improve staffing activities	WBT
Enabling	Apply the tools and techniques for clarifying problems and generating solution options	WBT, Webinar

Lesson 5: Planning Team Activities
Objective Type	Objectives	Course Component
Terminal	Describe how to plan the timing and sequence of activities for successful completion of team activities
Enabling	Define team priorities and the strategies for achieving them	WBT
Enabling	Explain how to calculate realistic timeframes for completing team activities	WBT
Enabling	Identify criteria for measuring successful completion of each team activity	WBT
Enabling	Apply knowledge of team member strengths and perspectives to make assignments and plans work	WBT
Enabling	Explain how to clearly communicate team member tasks and measures for achieving results	WBT
Enabling	Ensure team members have the skills, knowledge, and resources needed to complete assignments	WBT
Enabling	Use brainstorming technics to come up with ideas for overcoming resource shortages	Webinar

Lesson 6: Monitoring Progress and Evaluating Outcomes
Objective Type	Objectives	Course Component
Terminal	Monitor and evaluate team activities to ensure service excellence to internal customers and to achieve outcome goals.
Enabling	Monitor progress of team activities to ensure successful, on-time completion	WBT
Enabling	Evaluate team products to ensure that recruitment, assessment, and selection strategies were applied in accordance with competitive service, excepted service, and Senior Executive Service policies, procedures, and applicable regulations to meet desired outcomes	WBT
Enabling	Summarize how to provide effective feedback that constructively identifies what is working well and what improvements are needed	WBT
Enabling	Presented with a work product that is in progress, demonstrate how to provide effective feedback about what is working well and what improvements are needed	Webinar

Lesson 7: Guiding Staffing Activities Throughout the Federal Hiring Process
Objective Type	Objectives	Course Component
Terminal	Apply knowledge of the tools, tips, and techniques discussed in the course to guide staffing activities towards successful completion.
Enabling	Apply knowledge of problem-solving tools, tips, and techniques to reframe and generate solutions for a problem	Webinar
Enabling	Apply knowledge of basic interpersonal skills to resolve a particular work-related conflict	Webinar
Enabling	Apply knowledge of high-performing teams to motivate your team towards successful completion of a challenging staffing activity	Webinar
Enabling	Apply knowledge of influence to gain commitment from the team	Webinar
Enabling	Apply knowledge of planning activities to calculate a realistic schedule for a set of team activities	Webinar
Enabling	Apply knowledge of how to monitor and evaluate team activities to determine whether recruitment, assessment, and selection strategies were applied in a work product, in accordance with policies, procedures, and regulations	Webinar

Last modified: Tuesday, March 16, 2021, 8:16 PM