SS212: Engaging Others for Effective Staffing
| Technical Area(s) | Staffing |
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| Staffing Competencies |
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| HR General Competencies |
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| Proficiency Level(s) | Level 2 - Basic Level 3 - Intermediate |
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| Target Audience |
The target audience for this course package is Staffing Specialists at GS levels 9-12.
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| Prerequisites | There are no prerequisites for this course. However, for the best learning outcomes, the following courses are recommended, but not required, to be taken before this course:
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| Seat Time/Course Length | The blended Engaging Others for Effective Staffing course is comprised of 4 hours of Web-Based Training (WBT), 4.5 hours of Webinars, and on-the-job training (OJT). The following table summarizes the sequence of the course components and provides estimates for the time each will require.
The course design calls for learners to complete the online pre-test first and then a lesson of the WBT component followed by a corresponding Webinar in a recurring fashion until all lessons and Webinars are completed. After all WBT lessons and corresponding Webinars have been taken, the online post-test must be completed. Once learners have completed the WBT, the Webinars, and the post-test, participants will complete the OJT. Once participants complete all three components, they will earn completion credit for the course. |
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Engaging Clients for Effective Staffing WBT |
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Objective Type |
Objectives |
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Lesson 1: The Value of Engagement |
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Terminal |
Recognize the value of client engagement in ensuring staffing activities are completed effectively |
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Enabling |
Define engagement in the federal workplace |
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Enabling |
Identify engagement skills in staffing scenarios |
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Enabling |
Describe how engagement adds value for external partners, internal partners, and the Staffing Specialist |
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Enabling |
Describe how engagement with external and internal partners affects an agency’s mission and achievement of goals and objectives |
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Enabling |
Identify how a hiring unit’s mission, processes, culture, style, technologies, and key occupations affect how a Staffing Specialist engages with the partner |
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Lesson 2: Staffing Specialist Engagement Roles and Responsibilities |
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Terminal |
Recognize the Staffing Specialists’ role in engaging clients |
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Enabling |
Identify the Staffing Specialist’s internal and external partners throughout the hiring process |
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Enabling |
Identify outliers that can affect the relationship with external and internal partners |
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Enabling |
Define the role the Staffing Specialist plays in terms of engaging with internal and external partners throughout the hiring process |
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Lesson 3: Principles of Effective Engagement |
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Terminal |
Influence team members and stakeholders to achieve team goals |
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Enabling |
Identify best practices, strategies, and techniques for engaging with internal and external partners in every step of the hiring process |
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Enabling |
Apply best practices, strategies, and techniques for engaging with internal and external partners in every step of the hiring process |
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Lesson 4: Evaluating Engagement |
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Terminal |
Ensure effective engagement with Hiring Managers and business partners throughout the staffing process |
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Enabling |
Identify self evaluation tools and techniques for client engagement |
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Enabling |
Identify formal evaluation tools and techniques for client engagement |
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Enabling |
Evaluate various hiring scenarios to ensure client engagement |
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Engaging Others for Effective Staffing Webinars |
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Objective Type |
Objectives |
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Session 1 |
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Terminal |
Recognize the value of client engagement in ensuring staffing activities are completed effectively. |
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Enabling |
Define engagement in the federal workplace |
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Enabling |
Describe how engagement adds value for external partners, internal partners, and the Staffing Specialist |
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Enabling |
Describe how engagement with external and internal partners affects an agency mission and achievement of benchmarking activities |
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Enabling |
Identify how a hiring unit’s mission, processes, culture, style, technologies, and key occupations affect how a Staffing Specialist engages with the partners |
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Session 2 |
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Terminal |
Recognize the Staffing Specialists’ role in engaging clients. |
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Enabling |
Identify the Staffing Specialist’s internal and external partners throughout the hiring process. |
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Enabling |
Identify outliers that can affect the relationship with external and internal partners. |
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Session 3 |
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Terminal |
Influence team members and stakeholders to achieve team goals. |
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Enabling |
Identify best practices, strategies, and techniques for engaging with internal and external partners in every component of the End-to-End Hiring Map |
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Session 4 |
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Terminal |
Ensure effective engagement with Hiring Managers and business partners throughout the staffing process. |
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Enabling |
Identify self evaluation tools and techniques for engagement |
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Enabling |
Identify formal evaluation tools and techniques for engagement |